Warranty policy

Withdraw
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days from the day on which you or a third party other than the carrier, as indicated by you, has acquired material possession of the goods.

To exercise your right of withdrawal, you must notify us:

JJ Ballvé Sport SL (NOX Beach)
Avenida de Cornellá 140, 8 A
08950 Esplugas de Llobregat
orders@noxsport.es
+34 934 196 834
your decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post, fax or e-mail). You can use the contact form below, indicating in the message that it is a withdrawal and stating the order number. Its use is not compulsory.
https://noxsport.es/pages/contacto
In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right be sent before the expiry of the corresponding deadline.
CONSEQUENCES OF WITHDRAWAL
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least costly method of ordinary delivery that we offer) without any undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will make such refund using the same means of payment as you used for the initial transaction, unless you have agreed
expressly to the contrary; in any case, you will not incur any expenses as a result of the reimbursement.

We may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever is the earlier. You must either return or deliver the goods directly to us or
Online Order NOX Beach
Avenida de Cornellá 140, 8 A
08950 Esplugas de Llobregat
orders@noxsport.es
+34 934 196 834
without any undue delay, and in any case no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the end of this period. You must bear the direct cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to contracts concerning

The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
MODEL WITHDRAWAL FORM
You can download the model withdrawal form at the following link:

Model withdrawal